QUESTIONS AND POLICIES
HOW TO CONTACT US?
Contact us by email or on Instagram for a response within 24 to 72 business hours.
Capellioraparis@gmail.com
@capelliora
WHAT IS VIRGIN HAIR AT CAPELLIORA?
Virgin Hair refers to 100% natural hair that has never undergone any chemical treatment since it was harvested. This means no coloring, bleaching, perming, relaxing, or chemical straightening.
The cuticles are intact, aligned in the same direction, which guarantees a uniform texture, great durability, and a natural look.
Virgin Hair can be washed, straightened, curled, waved, and even colored later, while maintaining its quality, provided it is properly maintained.
AT CAPELLIORA, VIRGIN HAIR IS STEAM-TREATED TO MAINTAIN THE CUTICLES. NO CHEMICAL TREATMENT.
STEAM PROCESS
CAN OUR VIRGIN HAIR BE COLOURED?
It's a YES! Virgin HAIR can be colored up to 27.
We recommend that you use a professional colorist for your coloring services on our quality hair extensions.
Keep in mind that bleaching is not without risk for our hair extensions, their softness and fluidity. Avoid bleaching and prefer coloring, natural, gentle, and especially NON-AGGRESSIVE, in order to preserve the shine, softness and fluidity.
ALL COLORING AND BLEACHING CAN ALTER THE CURLY TEXTURES OF VIRGIN HAIR BECAUSE THEIR BASE TEXTURE IS NOT NATURAL
HOW MANY PACKS DO YOU RECOMMEND BUYING?
We strongly recommend 3 bundles for lengths up to 26 inches. Remember, the more voluminous the curl, the more beautiful it is.
For lengths beyond 26 inches, take 4 bundles to avoid the "rat tail" effect.
WHERE DO YOU DELIVER?
Worldwide shipping!! That said, the customer is responsible for import fees or duties depending on the country
Return Policy
Clause – Frais d’expédition déjà engagés
En cas d’annulation d’une commande après achat de l’étiquette d’expédition auprès du transporteur, les frais de livraison déjà engagés et non remboursables resteront à la charge du client.
Le remboursement portera uniquement sur les produits non expédiés, déduction faite des frais logistiques et d’expédition effectivement engagés par la boutique lorsque ceux-ci ne peuvent plus être annulés ou récupérés auprès du transporteur.
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution with you.
Shipping
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured locally and worldwide. We carefully select our manufacturing partners to ensure our products are of high quality and offer good value for money.
PROCESSING AND SHIPPING LEAD TIME?
Please take into account business days and public holidays when confirming your order.
Each order requires a processing time of 5 to 7 business days maximum.
This period may be subject to change due to payment verifications, the selected payment method, or specific periods such as weekends and public holidays.
This preparation time reflects our commitment to excellence:
our hair, carefully selected for its rarity and exceptional quality, undergoes meticulous selection, particularly concerning shades and tones, to provide you with an impeccable experience and result.
🖤 The estimated total delivery time for your order is 8 to 14 business days.
DIFFERENCE BETWEEN PROCESSING TIME AND DELIVERY?
1. Processing time
Definition: This is the time required to prepare an order or service before it leaves the company or is ready for shipment.
Examples:
For an e-commerce site: processing time is the time taken to verify payment, prepare the package, pack it, and label it.
Key point: This time occurs before physical shipping or delivery.
2. Shipping/delivery time
Definition: This is the time it takes for the order or product to reach the customer after leaving the company.
Examples:
For a package: delivery time is the time between the package being shipped and its receipt by the customer (e.g., 3 to 5 business days by post).
Key point: This time occurs after the product or service is ready and involves transport or handover to the customer.
Return Policy
Manufacturing
Our products are manufactured locally and worldwide. We carefully select our manufacturing partners to ensure our products are of high quality and offer good value for money.
RETURN AND REFUND POLICY?
Return and Exchange Policy – CAPELLIORA
Due to the nature of our products, all sales are final. However, CAPELLIORA is committed to offering every customer impeccable service.
Refunds
A refund is only possible within 3 days of receiving your order. After this period, no refund can be issued.
Refund Period
6 business days
Exchanges
Exchanges may be accepted within 10 days from the receipt of the order, subject to the following conditions:
- The value of the exchanged product must be equivalent.
- We do not accept returns or exchanges if the hair extensions have been worn or if the original packaging has been opened or altered.
- All shipping and handling costs for the return are the responsibility of the customer. We recommend using a reliable carrier that provides a tracking number and delivery confirmation, as CAPELLIORA is not responsible for lost packages.
- Returned products must be in their original packaging and accompanied by the printed order receipt. Products that have been worn, altered, dyed, cut, or modified in any way will not be accepted.
If any of these conditions are not met, CAPELLIORA reserves the right to refuse any exchange or refund. We recommend carefully inspecting your package upon receipt before any use.
Promotional or Discounted Items
Items purchased during a promotion, exceptional discount, special offer, or with a discount code are not eligible for refund or exchange, except in the case of a defective or non-compliant product. Any anomaly must be reported within 24 hours of receipt, accompanied by visual evidence (photos or videos) to establish non-compliance.
By placing an order with CAPELLIORA, you acknowledge that you have read and accepted these conditions.
For any refund or exchange request, please contact us at: contact@capelliora.com within the specified deadlines.
MISSING ITEM THIS IS NOT MY ORDER?
At CAPELLIORA, every order is prepared with the utmost care. Before shipment, a detailed file is created, including:
- a photo of the order content,
- the tracking number,
- as well as the recipient's contact details.
This information is kept in our archives for 3 months, in order to allow for any verification in case of a complaint.
We ensure that every package is complete, checked, and verified before leaving our warehouse. However, despite all our vigilance, errors can exceptionally occur. In such cases, after rigorous verification of our archives, we commit to re-shipping any missing item at our expense, accompanied by a courtesy gift, as a testament to our commitment to your satisfaction.
⚠️ We would like to remind you that any false declaration, attempt at fraud, or abuse of this procedure will be systematically sanctioned. At CAPELLIORA, we treat honesty with the utmost seriousness: any attempt at deception will be detected and may lead to strict measures, including the refusal of any future orders.
Your trust and integrity are essential. Any attempt at deception is not only unacceptable, it is doomed to fail.
HOW TO MAINTAIN OUR CURLY HAIR?
Deep conditioning: Remember to give your hair a nourishing treatment every two weeks to maintain its shine and health.
Garnier mask (ultra soft)
Use quality products
For our quality hair extensions
Best curl defining cream:
CURLS LALA / FENTY HAIR /SHEA MOISTURE / CRÈME OF NATURE
MOUSSE: LOTTA BODY (blue)
- Detangling curls: Never comb your curly hair when it's dry to avoid breakage and hair loss. Always prefer detangling on damp hair with a sulfate-free conditioner. Start at the ends and gently work your way up to the roots using a wide-tooth comb, a paddle brush, or a Denman brush. A spray bottle and a paddle brush are valuable allies for keeping your curls hydrated, bouncy, and perfectly defined.
- Preparation before bed: Make sure your hair is completely dry before going to bed. To preserve your curls, divide them into 2 to 4 sections and then protect them with a bonnet, scarf, or satin or silk pillowcase.
- Luxurious wet look: For a "wet look," mix an amount equivalent to Nairobi mousse with a nourishing oil and apply to your strands. Be careful not to leave this style on for too long to avoid long-term drying.
- Morning routine: Gently undo your braids or twists, lightly spray your curls with water, redefine them with a paddle brush, then reapply a small amount of Nairobi mousse. Let air dry for a natural, shiny, and perfectly structured result. Or use CURLS LALA
- WE RECOMMEND THAT YOU AIR DRY YOUR HAIR EXTENSIONS AFTER WASHING THEM